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OUR QUALITY STANDARDS

Quality is the HALLMARK of ABC WordExpress and may be considered the single most important factor in the success of the company. Our clients commend us time and time again on the OUTSTANDING QUALITY of our services.

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From placement of your order through delivery, thoroughly trained and extensively experienced Project Managers process your project. The Project Management Department SCREENS, SELECTS, INSTRUCTS and SUPERVISES the translators, interpreters, transcribers, writers, editors and proofreaders working on a specific project, and makes sure that all our QUALITY STANDARDS are meticulously met.

WordExpress is in compliance with ISO 2001, which sets the PROJECT MANAGEMENT PRINCIPLES for many industries, including the multilingual communication industry. Additionally, we have developed specific, stringent quality rules and guidelines, called the WORDEXPRESS QUALITY STANDARDS. These call for the Project Managers and every language specialist to strive for perfection with each and every project. Our 4-step QUALITY CONTROL PROCESS guarantees that these standards are met at all times. No project leaves our offices without being refined to perfection!

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Quality begins with the selection of the appropriate language professional from our pool of more than 10,000 language experts. WordExpress carefully chooses those linguists best suited for your particular assignment. These specialists are dedicated to providing accurate and faithful renditions of the original message in every project.

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The WordExpress linguists know that a correct rendition does not merely consist in translating or interpreting words. Deliberate consideration of the CONTEXT is essential, as well as observation of and sensitivity to the CULTURAL, SOCIAL or POLITICAL environment. To ensure highest quality, each language project is meticulously reviewed by professional editors and proofreaders. Our clients often tell us that they especially value this THOROUGH REVIEW…and it’s included in our price! WordExpress is so sure of the outstanding quality of our services, that each project comes with a TRIPLE GUARANTEE.

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At WordExpress, we are aware that quality is not an end in itself, but one vital factor in the quality/cost equation. Keeping the BEST INTEREST OF OUR CLIENTS in mind, it is part of our communication process to find out about our CLIENTS PRIORITIES. Our goal is to provide the BEST VALUE with consideration of the clients budgets. Therefore, WordExpress has introduced THREE QUALITY LEVELS for translations and editing projects to conform to our clients expectations. We have found that our clients appreciate our flexibility in pricing, knowing that we maintain professional quality on all three levels.

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